looking for. You can track your star balance and Reward History in your account dashboard. Who wears boots in august? Tracking. Returns and exchanges are subject to Steve Madden's return Via e-mail at info@stevemaddendirect.com. Click here to They also refused to address the expedited shipping (I know not them right?) Steve Madden Purchases at other retailers. SM PASS is our new and improved 4-tiered loyalty program which gives you exclusive access to offers, rewards and member only perks online and in Steve Madden stores. Pros: the shoes are comfortable, nice finishing Will I start paying my installments once the pre Please note: online returns to stores can only be refunded After it arrived, I wrote to a customer service representative. Any pair of shoes you like you can find comparable somewhere else. hours. Can I earn stars for purchases I made prior to joining SM PASS? In addition, due to local state tax laws we are Pre-order? excluding packaging, sales tax and shipping and handling and need a street address for delivery. He talks about surviving the pandemic . day since the order is placed. How will I know if my order is confirmed? To cancel a The support person told me (after much prompting) they were legally allowed to cancel orders for any reason and refused to address why the one full price item of the 5 was not shipped despite being available for purchase currently. A preorder is an item sold for the first time on our website. product page, except in rare cases when pre-orders are not How will I be refunded for my return if I paid with no longer be cancelled. Thats okay - create one here and provide us with your email address, first name, last name and an account password. We appreciate your patience. What is a Pre Order item? preorder item please contact us via email at We're most sorry to hear about this! You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. Verified account Protected Tweets @; Suggested users Sincerely, Connecticut where the merchandise will be inspected and then a Sincerely, Which enables me not to wear any pair daily. However, once an order begins processing no changes can be made. However, once an order begins processing no changes can be Please click here to SteveMadden.com is currently optimized for FireFox 23.0.1 and order number and your refund will be initiated immediately. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. I will never buy from them ever again! Preorder and backorder items are charged on cannot be returned or redeemed for cash. SSL technology encrypts data allowing only I will never order from them ANYMORE in my live! Missouri, Nebraska, Nevada, New Jersey, New York, North Coupons and discounts cannot be applied for gift card She were delivered to me on the 5/12/2022 I started the return process the next day. If your exchange item goes out of We use FedEx/OnTrac/Airterra for all orders in the (unless items are preorder or backorder) are shipped within 24 Hi Eny! these states. technology. SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $50 plus free in store return. item is in stock, it will be shipped as soon as you drop off Click to reveal To track one of your orders, please enter the information below as it appears on your order confirmation email. "Still processing" is what they are saying. Click here to No, Gift Cards can only be used at Steve Madden retail store. I purchased a pair of trainers in my size they were way to small. Please contact us: Via Live Chat is available between 9am and 4pm EST. For further details, please visit our Shipping Policy page. Quantity is good but I need Quality too. Returns will be refunded to the original method of payment. your account and going to "My Orders". days. If Please place a new order for the style, size and color you want, and call Customer Service at 1-877-940-9480 You will receive an email with your discount code shortly. from the shipping carton to the store. You will then be able to print a prepaid return shipping label. Free Standard and Two Day Shipping promotions are only valid for shipping addresses Were happy to assist you. made. We are keeping a close eye on your order and will update you if we anticipate a change. receive an email when your return is received and your refund You will receive an email when your return is received and your refund has been processed. or scanned via FedEx, your original order will be refunded. signing into your account, via phone 1-877-940-9480, by email SM SUPERSTAR is Tier 3 and is for members with 600-1,999 stars. There is a small chance that certain The gift recipient may also return No, Gift Cards can only be used at Steve Madden retail store Shoes cost just as much as bigger brands but fall apart. resolution set to 1280X1024. Steve Madden Customer Service Team. We gladly accept returns of unworn merchandise within 30 days of delivery. I contacted customer support and was told there was a 'website error', when pressed they told me they accidentally priced 4 of those 5 items too low so they cancelled the order (over 3 weeks after it was made). Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you. the item to a Steve Madden store (only stores in the USA Steve Madden Customer Service Team. We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. The remaining items showed as preparing for the next 3 weeks until the order was cancelled without any notice. If the item was purchased on SteveMadden.com you may contact To cancel a pre-order offers unless explicitly noted. It looks and acts like a debit card. or at a FedEx location. Check out our Terms and Conditions or Learn More. BY MAIL: For returns by mail, sign in to your account, under Order Detail & Tracking click View Order then click Return Request next to the item(s) you wish to send back. shipped. Track Steve Madden Order Status. Will they be the size you ordered? If we are unable to fill your order you will be notified via I purchased Madden Girl boots from my local Famous Footwear on October 23rd. Then you can use the "Filter by" categories to find the styles A Pre Order item is one that you are ordering before we have shipping option was chosen at checkout for an additional fee. Steve Madden will not be responsible for lost or stolen Gift date mentioned on the product page, except in rare cases when BYE STEVE MADDEN. Hi Andrew! Carolina, Pennsylvania, South Carolina, Tennessee, Texas, They shipped one that arrived 5 days later (paid for express 1-3 day). AfterPay are services that allow you to pay for To track one of your orders, please enter the information below as it appears on your order confirmation email. Your credit card/PayPal account will not be charged. return policy. We offer shipping to Puerto Rico, US Virgin Islands, Guam and Boots are definitely too small so I asked for an exchange. Affirm which are installment payment plan options. from which it was originally purchased and is subject to the You need to manually mark ship to customer orders as Fulfilled from the Shopify admin when you're ready to ship them. Day for $30 per order. We are sincerely sorry to hear about this! This excludes online exclusive and Apparel items which must be returned via mail. Promotions exclude all REBOOTED styles and the following: AAHRON BLACK LEATHER, AAHRON BLACK PATENT, AAHRON TAN LEATHER, ABUNDANT NATURAL RAFFIA, ADORE BRIGHT MULTI, ADORE BRONZE, ADORE RHINESTONES, ALAYA BLACK CROCODILE, ALAYA TAN CROCODILE, ALEXIS BLACK SATIN, AMANDA BLUSH, AMANDA GOLD, AMANDA WHITE, AMANI BLACK, AMANI GREEN, AMANI WHITE, ANNIE BLACK, ANNIE CHAMPAGNE, ANNIE NATURAL, ANNIE PINK NEON, ANNIE WHITE, APPLAUD BRONZE, APPLAUD RHINESTONES, AUDRINA BLACK LEATHER, AUDRINA GOLD LEATHER, AUDRINA NATURAL LEATHER, AUDRINA WHITE LEATHER, AXELLE BLACK LEATHER, AXELLE BROWN LEATHER, BCHORD BLUSH MULTI, BDIEGO BLACK, BDIEGO BLACK/TAN, BDIEGO BONE, BDIEGO CHARCOAL, BDIEGO PINK NEON, BDIEGO WHITE, BELINDA BLACK LEATHER, BELINDA TAN LEATHER, BELLINI TAN, BEVELYN BLACK, BEVELYN ORANGE, BMARVELL DENIM FABRIC, BMINI BLACK, BMINI COGNAC, BNIKKI BLACK, BNIKKI DENIM FABRIC, BNIKKI TAUPE, BOLO BLACK, BOLO BLACK/BLACK, BOLO COGNAC SUEDE, BOLO WHITE, BRIANNE BLACK, BRIANNE DENIM FABRIC, BRIANNE NEWSPAPER PRINT, BROARING BROWN MULTI, BROARING WHITE MULTI, BROARING WHITE/GREEN, BVITAL BLACK, BWESTY DENIM FABRIC, CAMPO BLACK MULTI, CAMPO WHITE/GREY, CARMINA NATURAL RAFFIA, CESARE BLACK LEATHER, CHARLIE-W BEIGE MULTI, CHARLIE-W TAN MULTI, CHART BLACK LEATHER, CHART GOLD LEATHER, CHERISH BLACK PATENT, CHERISH DENIM FABRIC, CHERISH RED PATENT, DALI BLACK, DALI DENIM MULTI, DEVOTE BAG BLACK, DEVOTE BAG COGNAC, DURI IVORY, EDDYSON NAVY SUEDE, EDDYSON TAN SUEDE, ELI BLACK LEATHER, ELI DENIM MULTI, ELI SILVER MULTI, ELI TAN LEATHER, ELIJAH RHINESTONES, ELLISON BLACK LEATHER, ELLISON MULTI, ELLISON NATURAL, ELLISON SILVER, EMPORIA BLACK/BLACK, EMPORIA GREEN, EMPORIA LIGHT PINK, EMPORIA WHITE/BLACK, EVELYN BLACK LEATHER, EVELYN BLACK PATENT, EVELYN BLUSH PATENT, EVELYN GOLD SNAKE, EVELYN SILVER, EVELYN WHITE LEATHER, FINK DENIM FABRIC, FLEX BLACK/WHITE, FROSTING BLACK, FROSTING RED, FROSTING WHITE, GAVEN BLACK LEATHER, GAVEN SILVER LEATHER, HADYN BLACK LEATHER, HADYN COGNAC LEATHER, HADYN COGNAC MULTI, HADYN DENIM FABRIC, HADYN GOLD LEATHER, HADYN GREEN LEATHER, HADYN RAFFIA, HADYN WHITE LEATHER, HADYN-R RHINESTONES, HARKEN BLACK LEATHER,HARKEN COGNAC LEATHER, HARKEN TAN LEATHER, HAYWARD BLACK LEATHER, HAYWARD WHITE LEATHER, HUTCH BLACK, HUTCH SAND SUEDE, IRENEE BLACK LEATHER, IRENEE NATURAL TWEED, IRENEE TAN NUBUCK, IRENEEW BLACK SUEDE, IRENEEW TAN NUBUCK, JAYME TAN LEATHER, JAYME WHITE LEATHER, JAZZ WHITE/GREY, JAZZ WHITE/NAVY, JOY BLACK LEATHER, JOY GOLD LEATHER, JOY WHITE LEATHER, KAYA BLACK LEATHER, KAYA BONE LEATHER, KAYA COGNAC LEATHER, KAYDEE BLACK LEATHER, KAYDEE COGNAC LEATHER, KEEGAN TAN MULTI, KEENAN BLACK LEATHER, KEENAN TAN LEATHER, KNOX BLACK MULTI, KNOX BONE MULTI, KNOX BRIGHT MULTI, KNOX BURGUNDY MULTI, KNOX DENIM MULTI, KNOX GOLD MULTI, KNOX NAVY MULTI, KNOX RAFFIA, KNOX TOTE BLACK MULTI, KNOX TOTE BONE MULTI, KNOX TOTE NAVY MULTI, KNOX YELLOW NEON, KNOX-B BROWN MULTI, KNOX-B PINK MULTI, KNOX-F BLACK MULTI, KNOXIE BLACK MULTI, KNOX-P IVORY, KNOX-R GOLD, KRAMERR BLACK LEATHER, KRAMERR TAN LEATHER, LAIGHT BLACK VELVET, LANCE BLACK PATENT, LASSO BLACK MULTI, LASSO BLACK/YELLOW, LASSO BONE LEATHER, LASSO BONE/BLACK, LASSO CHESTNUT SUEDE, LASSO COGNAC, LASSO PINK LEATHER, LASSO-P BROWN MULTI, LASSY BLACK LEATHER, LASSY BONE LEATHER, LASSY DENIM FABRIC, LESSA BLACK SUEDE, LESSA BONE PATENT, LESSA CHAMPAGNE, LESSA GOLD GLITTER, LIVVY DENIM FABRIC, LOFTY SILVER, LUISA BLACK LEATHER, MAJOR BLACK, MARCIA BLACK PATENT, MARCIA RED PATENT, MAURA-R RHINESTONES, MAXIMA-R BLACK, MAYSLIE GREY SUEDE, MAYSLIE WHITE/BLACK, MAYVEN BLACK LEATHER, MAYVEN WHITE LEATHER, MELENA GOLD LEATHER, MELENA GREEN SUEDE, MINGLE BLACK PATENT, MINKA BLACK LEATHER, MINKA BURGUNDY, MINKA TAN LEATHER, MISTOR BLACK LEATHER, MISTOR WHITE LEATHER, MONA BLACK CROCODILE, MONA BLACK LEATHER, MONA BONE LEATHER, MONA BROWN CROCODILE, MONA DENIM FABRIC, MONA MULTI, MONA TAN LEATHER, MONA-R RHINESTONES, PAEN BROWN LEATHER, PAEN NAVY LEATHER, PARTAY BRONZE, PARTAY PINK METALLIC, POLLY NATURAL RAFFIA, PONCE BLACK, PONCE BLACK/SILVER, PONCE OLIVE MULTI, PONCE RED, PONCE SAND, PONCE SILVER, PONCED BLACK, PONCED SILVER, POSSESS BLACK, POSSESS OFF-WHITE, POSSESS SAND, POSSESS WHITE MULTI, POSSESSION BLACK, POSSESSION BLACK/TAN, POSSESSION BONE, POSSESSION BRIGHT MULTI, POSSESSION CHARCOAL, POSSESSION DUSTY PINK, POSSESSION LEOPARD MULTI, POSSESSION MULTI, POSSESSION PINK NEON, POSSESSION RED, POSSESSION TAN, POSSESSION WHITE/GREEN, POWER BLACK, POWER PINK, POWER SILVER, POWER WHITE, PROCTOR-R BLACK LEATHER, PROCTOR-R COGNAC LEATHER, QUANTUM BLACK, RAIA NATURAL RAFFIA, RICHIE RHINESTONES, RICO BLACK LEATHER, RICO GOLD SNAKE, RICO TAN LEATHER, ROARING BLACK MULTI, ROARING BLACK/WHITE, ROARING BROWN MULTI, ROARING RED MULTI, ROARING WHITE/GREEN, ROARING-R WHITE MULTI, ROCKAWAY WHITE/BLACK, ROCKY BROWN DISTRESSED, ROMAN COGNAC, ROMAN NATURAL MULTI, ROVER BLACK LEATHER, ROZLYN BLACK CROCODILE, ROZLYN BROWN CROCODILE, RUSS BLACK LEATHER, SAMI BLACK, SAMI SAND, SANDRA BLACK LEATHER, SANDRA TAN LEATHER, SANDRA WHITE LEATHER, SANTANA RAFFIA, SANTO BLACK CROCODILE, SANTO COGNAC LEATHER, SILVANA BLACK LEATHER, SILVANA TAN LEATHER, SLINKY30 BLACK, SLINKY30 NATURAL MULTI, SLINKY-J GREEN, SLINKY-J PINK, SLINKY-J TAN, SOREYA BLACK MULTI, SOREYA TAN MULTI, SUNNIE BLACK, SUNNIE BONE, SUNNIE TAN, SUSAN BLACK PATENT, SUSAN BONE PATENT, SYLVIE BLACK PATENT, SYLVIE TAN LEATHER, TECY BLACK LEATHER, TECY RED LEATHER, TECY SILVER LEATHER, TECY TAN LEATHER, THERESA BLACK PATENT, THERESA BLUE PATENT, THERESA CAMEL PATENT, THERESA CHAMPAGNE, THERESA PINK PATENT, THERESA WHITE PATENT, TROOPA BLACK LEATHER, TROOPA BROWN LEATHER, TRUST CAMEL NUBUCK, UPGRADED DENIM FABRIC, UPWARD BLACK LEATHER, UTOPIA GOLD, UTOPIA WHITE, VALENTEEN BLACK SATIN, VALENTEEN WHITE SATIN, VIABLE BLACK, VIABLE OFF-WHITE, VIABLE-R RHINESTONES, ZAP BLACK LEATHER, ZYLO BLACK BOX, ZYLO GREEN LEATHER. Steven Stores. placed, except for pre-order items. Promotions do not apply to sale items and clearance items unless otherwise stated. Copyright 2023 AfterShip. and follow the return procedure. the closest store to you). They may only be redeemed in Steve Madden Take the All preorders and backorder items are charged on Shop Now, Pay Later with Afterpay or Klarna. place a new order for the style/color you would like and then will be emailed to the gift recipient so they may purchase a different item online at SteveMadden.ca. combined with any other offers or discounts including price Hello Patrice. info@stevemaddendirect.com Promotions cannot be applied to previous purchases nor technology. Internet Explorer 10 browsers and above, with a screen What forms of payment are accepted for online purchases, and For example: if you signed up for the program on April 1, 2022 and were in Tier 1, and over the course of the next several months you earned enough stars to reach Tier 3; on March 31, 2023, your tier status would reset to Tier 1. Artificial cheap leather shoes. Coupons and discounts cannot be applied for Gift Card locations). Shipping charges are not refundable. stores in the USA excluding Colorado, Utah and Savannah, GA Most other footwear companies (such as Dr Martens or Jeffrey Campbell) have some variability in their sizing as well, but usually allow returns, even of sale items (of most Doc Martens on sale, some JC) and their docs and JC footwear lasts for 10 years instead of 10 months!. If you prefer, you may return the item to a Steve Madden store in Canada. If you cancel the order, AfterPay will be notified Shipping to Order status Shopify Help Center Your stars will expire on a rolling 12 month period. What is the usual turnaround time for returns? Can I ship an order to a foreign country? Cards. Called customer service and waited on hold until finally hung up. Orders shipped via Xpresspost will arrive SSL technology encrypts data allowing only Hi Katherine! Steve Madden Customer Service Team. Ordered a size 10 in tall boots from Steve Madden directly. information. my order says unfulfilled. Their ridiculous sales are a trap for Consumers to be unable to return anything. info@stevemaddendirect.com, Live Chat or by calling emailed to the gift recipient so they may purchase a different (excluding our Colorado, Utah and Savannah, GA stores). Happy Returns Return Bar We sincerely apologize for this unpleasant situation. Most orders are shipped within 24 hours. Promotions exclude pre-order, accessories/jewelry/socks, shoe care products, and the following styles: Women's: AGILE, ANNIE, APPROACH, ARIZONA, ATTRACT, BALANCED, BANDI, BECKIE, BETTYY, BILLIEE, BLOSSOMS, BOSSS, BRIDGETTE, BROOKEE, CARRINE, CARRSON, CARRSONRR, CATCHER, COSMIC, DAELYN, DARA-C1, DOLEN, DORIANA, DRAPE,DREY, DURI, DYLANN, DYLANN-R, ECENTRIC-Q, FEATHER, GRADY, HARREY, HADYN, HADYN-R, HEIDI, HUTCH, INELLA, IRENE, IRENE-M, IRENE-R, KANDI, KARRMAA, KAYA, KIMMIE, KNOX, KNOX-R, LANDO, LASSO, LAWRENCE, LEOPOLD, LESSA, LESSA-R, LILAH, LINNA, MAYVEN, MINGLEE, MINKA, MONA, PAILY, POSSESSION, SIGNALL, SLINKY, SOHOO, STARIE, THERESA, TOLIVER, TROOPA, TROOPA2.0, TROYY, VIABLE, VIABLE-R, ZAANDER, ZINA and ZOLLA. "Pumps") and all the styles in that category will display. Still no response that's been helpful. You can unsubscribe at any time from Steve Madden marketing communications. Preorder and backorder items will ship with Standard shipping once inventory becomes available, on or about the date mentioned on the website. orders to US Virgin Islands, Guam and Puerto Rico usually take (This offer is valid within Canada except for "My Orders". If you need assistance locating a specific item in a retail items, Masks, Mask Filters, Earrings and Gift Cards. You better off buying thru eBay! Track all Steve Madden orders. 1-877-940-9480. Since I am a shoe lover I have a large collection of shoes. No, Store Credits cannot be used on SteveMadden.ca or for E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. Shipping Policy. Hi Kimberley! Billing Zipcode*. Stars have no monetary value and cannot be redeemed for any cash value. The point is the buyer cannot rely on their posted shoe sizes! Refunds are always locations). Once your return has been processed, we will notify AfterPay. processing within 20 minutes after they have been placed. funds are available. Steve Madden is using Shopify to build their online website. They called around and found them at the Santa Monica store and I asked them to be shipped it to my home never thinking I'd have them in time for Christmas. While 888-762-3336 is SteveMadden.com's best toll-free number, there are 3 total ways to get in touch with them. They lost my business - be wary girls. Clearance items, earrings, masks, mask filters, and items marked as final sale are not eligible for returns or exchanges. Sincerely, Disappointed and Dissatisfied, Steve. 1-888-SMADDEN Steve Madden.com protects the security of your online Online returns to stores will be refunded to the Please contact us immediately via Live Chat or by calling United States Postal Service (USPS). Qualifying promotion amount applies to merchandise only, authorization when the order is placed to verify that the the normal return policy procedure. We always look forward to hearing from you. Store Locator. AND, while you sit and wait for someone to answer the phone, they tell you to use Live Chat', but that's not up and running either. Shipping charges are not refundable. Sign In and go to Hi Natasha, We gladly accept returns of unworn merchandise within 30 days of delivery. We appreciate your patience. Please check the box below to confirm that you agree to subscribe to our list and get our emails in order to receive the discount code. All you need to do is simply log into your account here. They did ship them but said they likely won't arrive for 5 to 10 business days and in time for Christmas but they would put a rush on the order. NEW ARRIVALS. My order status is "Unfulfilled", what does that mean - JUNOCO You can either print a shipping label and drop off at FedEx Unfulfilled vs. Fulfilled Status - Help Center Placed an order. What does unfulfilled status mean? AfterPay website to register and provide payment Last purchase, leather white sandals last summer. - Via phone at 1-888-SMADDEN ( 888-762-3336 ) - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET) Please add info@stevemaddencanada.ca to your address book or spam filter software to . Make sure you have the order number or the email confirmation sent after an order is placed. may not be returned or exchanged. How can I find a STEVE MADDEN shoe I am looking for? This is a very common problem with them sending used shoes. Shipping charges are not refundable. Steve Madden Reviews - 198 Reviews of Stevemadden.com - Sitejabber Please note, this promotion may not be combined with any other offers unless explicitly noted. I used the "Report an issue" twice on their website. For a limited time only, enjoy FREE STANDARD SHIPPING on orders over $50, valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon. I am a shoe Lover and need my shoes to last. a secure environment for transactions on the Internet. Returns by mail are only accepted for orders placed online. Please note that shipping charges are also subject to sales Preorder and backorder items will ship with Standard shipping once inventory becomes available, on or about the date mentioned on the website. "My Orders". There is absolutely no customer support at Steve Madden! and the packing slip from the shipping carton to the store. STEVE MADDEN on Twitter shipped within 24 hours. They both split down the middle two months in. excluding Colorado, Utah and Savannah, GA locations). returned or exchanged. soon as the order is placed; your purchase will be split into Return Policy Click You will receive an order confirmation via email. You will not be charged until your order is verified and payment has been authorized. You can also check the status online by You must be aware! original method of payment or as store credit. excluding packaging, sales tax and shipping and handling order. Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores (this excludes online exclusive and Apparel items which must be returned via mail). Hi Chris! There is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. ship separately once available. retail store We sincerely apologize for this unpleasant experience! Click here to find a retail store near you. Take the merchandise in its original packaging Take the merchandise in its original Yes, we accept returns for online purchases at Steve Madden soon as the order is placed. be dispatched immediately. of delivery except clearance items, which are final sale and Please note, this promotion may not be combined with any other customer service please have your new order number handy so and a full refund will be issued once the merchandise is received back at our warehouse. Every SteveMadden.com online shoe posting has a size chart that supposedly will guide the buyer what size to order. the 6th day since the order is placed. Fulfilled Unfulfilled Partially fulfilled Scheduled On hold When an order is placed, it has an Unfulfilled fulfillment status, unless you have selected to automatically capture the payment and automatically fulfill all of the order's line items in the checkout settings.. my order says unfulfilled. What does it mean? I ordered with - GetHuman be issued once the merchandise is received at our warehouse. Most orders When I tried to generate a new one it would not allow. They offered 20% off one full priced item for my inconvenience in the cancellation email (currently you get 15% if you send them your email address), but it hardly makes up for 5 items that did not arrive.